We are proud of our products, and we are proud of our products’ ability to improve your water, your health, and your life. We think you’ll love how much our products can improve your water, and we back that up with the best guarantee and warranty in the industry.
90-Day Return Policy
- Drinking Water Systems and Bath and Garden Products
All of our Drinking Water Systems and Bath and Garden products include our 90-day satisfaction guarantee: If you are not completely satisfied with your Multipure Drinking Water System or Bath and Garden product, you can return your product within 90 days for a 100% refund of the purchase price.1,2
30-Day Return Policy
- Water Emergency Treatment System
Our Water Emergency Treatment (WET) System can be returned for a full refund of the purchase price within 30 days if it has not been opened.1
- Parts, Accessories, and Replacement Filters
Any purchased parts, accessories, faucets, hoses, diverter valves, or replacement filters can be returned for a full refund of the purchase price within 30 days.1
- Sales Aids
Any sales aids can be returned for a full refund of the purchase price within 30 days if they have not been opened or used.1
- Shipping fees excluded.
- Associated promotional items must be returned with the returned product or paid for at retail price.
Drinking Water Systems: Lifetime Warranty on Stainless Steel Housing and Pressure Vessel
Your Multipure Drinking Water System is designed to last a lifetime. To help ensure this, we offer a lifetime warranty on the stainless steel housing or, on the Aqualuxe, the stainless steel pressure vessel.1
Aquasource Whole House System: Lifetime Warranty on Stainless Steel Housing
Multipure's Aquasource is designed to provide a lifetime of home water protection. To that end, we offer a lifetime warranty on the stainless steel housing of the Aquasource.2
Watts Premier Reverse Osmosis System: 1-Year Warranty Covered by the Manufacturer
The Watts Reverse Osmosis System is warranted against defects in materials or manufacture for one year at the discretion of the manufacturer, Watts Water Technologies.
Aqualuxe Electronics and Outer Housing Shell: 60-Month Warranty
The electronic components and ABS outer housing shell of the Aqualuxe are warranted for 60 months, and will be repaired or replaced at NO CHARGE within this time period.
Parts, Accessories, and Bath and Garden Products: 12-Month Warranty
The products that fall under this category are warranted for 12 months, and will be repaired or replaced at NO CHARGE within this time period.
- Hoses and diverter valves
- Miscellaneous drinking water system parts
Replacement Filters: 30-Day Warranty
Replacement filter cartridges are warranted for 30 days, and will be replaced at NO CHARGE within this time period.
- The Water Emergency Treatment System and Multipure Sales Aids are not warranted for repair or replacement.
- The Customer is responsible for any postage required to return a product for refund or warranty replacement.
- The lifetime warranty is valid only if the system has been properly maintained and the filter has been replaced with a genuine Multipure replacement filter at least once a year.
- The lifetime warranty is valid only if the system has been properly maintained and the set of genuine Multipure replacement filters have been replaced at least once a year.